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Review last updated — June Grand Mondial are a long standing member of the Casino Rewards group of casinos. Grand Mondial casino is part of the Casino Rewards group.
Cashable - Can be withdrawn once the wagering requirement is complete. Email Testing Record December - 19 hours 7 minutes December - 54 minutes June - 1 hour 22 minutes November - 4 hours 50 minutes June - No Response June - 2 hours 16 minutes April - 1st email - 13 minutes.
Grand Mondial hold the following gambling licenses: They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service.
As such the value of this license for players depends largely on the professionalism of the ADR service utilised. You can find further information regarding this regulator's complaint policies here.
Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints.
Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA.
You can find further information regarding this regulator's complaint policies. Points are earned at the following rates: Complaints Grand Mondial — Locked account Unresolved.
Grand Mondial — my casino winnings Found for the Casino. Grand Mondial — no refund Resolved. Grand Mondial — Not been paid out Found for the Casino.
Grand Mondial — Winnings not paid Found for the Casino. The formula for allocating withdrawals is too complicated for CS to understand, and I am not even sure their accounts department understands either, after all, I was basing my predictions for my Jackpot Factory withdrawal on THEIR explanation as to how they allocated withdrawals against previous deposits.
The answer may be down to the ORDER in which they balance deposits with refunds from withdrawals, as the statement I later got from Jackpot Factory showed that they had refunded the entire 9K against prior deposits, and had not placed any excess winnings back to the card.
Again, this will be different for different casinos. It was simpler when casinos could NOT refund back to cards, as it was easier to predict where a withdrawal would end up.
As a whole, this slows down the entire process of players depositing, playing, and withdrawing when they win.
For responsible gambling, this is a GOOD thing, as it prevents a player from immediately losing winnings from a good session at one casino by using them to chase losses at a cold casino.
After a few days waiting to see the winnings, the urge to chase will probably have subsided, with common sense taking over.
If this policy starts to cause credit card companies to lock more accounts after withdrawals of winnings that place the card into temporary credit, this will slow down, or even FREEZE the ability of players to play back winnings.
Card companies may even lock down gambling transactions if they disagree with how the casinos operate their refund policies - many of my cards have done just this, and others have started to charge fees for gambling "purchases", making them unattractive.
Only ONE of my cards still accepts online gambling as simple purchases, but even this got screwed up last month, and I was unexpectedly charged over in fees, and I am still awaiting a resolution from them their CS was hopeless, they didn't even understand the question.
In my withdraw options i selected ach.. I was told that the method of payout is purely driven by the amount you are withdrawing.. I originally was withdrawing on my cashout..
Only after a week did I hear this thing about it requiring a check due to the withdrawl amount. I feel they should inform the players that reversing a portion of a withdrawl will cancel the payout option selected.
The excuse I was given time after time is "its all up to the processor, we have no control on how the payment is processed.
We cannot contact them, only send them a message and HOPE they respond". I felt like I was in the twightlight zone or something LoL Does this sound right???
Terrible terrible service if you ask me.. Is an online casino only as good as its processor? Why would any of them use a processor that doesn't support the casino?
Id appreciate your thoughts.. I requested my two withdrawals on 11th August, and I received none of these as of yet Customer Service response was a weird one: Fleur-De-Lis , Aug 17, The withdrawal takes Australian Business Days to clear your Casino Account, verified your info for your personal account and thats the process.
Its a great relaxing online game in the comfort of your home. It just kept on saying.. I cleared my history and my cookies and data but to no avail…..
I could still not access the games room to use my free spins. How do I get my First time gambling on line.
Heard good things about this Casino and of course I decided to try. Says 1 to 2 business days and will get deposit. Then I get email saying I have to prove the cc is mine.
I followed through with what they wanted to know. It says monies is still pending so I just hope that they come through and deposit my winnings back into my acct.
I am from India. On Jan 20 I had live chat and gave all details. I opted ref through Skrill who generated pin also.
Again I was told on live chat that transfer of amount will be around Jan 22 I am still waiting. I am from India as well. I withdrew dollars to my skrill ac.
It came in 2 days. If I opt for withdrawal.. Even I had the same problem …. I am waiting for my withdrawal to be sent back to my credit card not rocket science just the same card as I deposited.
Now asked for drivers licence ID ets etc etc. This is very disappointing. I will not deposit again until my withdrawal is processed.
I have been waiting a month for my withdrawal to be processed with constant emailing and excuses of processing time frames.
Everybody has an excuse , and nobody has a solution. Not very professional for an on line casino. Bro, how did u deposit to Neteller from India..
Hello vijeeth, I have won dollars in mega moolah, they ask me the same documents, I have submitted all the documents to payments casinorewards.
But now there is problem with neteller only, hope I will get confirm after 48 hours, as neteller ask me for my tax return documents.
This is a Mirage or a quick sand , getting in is easy and getting out is difficult. Here the real face of Casino shown up.
They have multiple payment gateways through which I signed up but none of them helped me to withdraw the said amount. Each of them have one or other issues raised.
They just rejected my documents with out any reason although I provided all the asked documents. I saw an ad for this Casino Mondial somewhere Facebook?
Chatted with Constance who was very helpful. Pleased to this point in time. Well just like the other reviews, i happened to read about the bonus offer , and great games, and thought, why not.
Now i withdrawn those winnings 5 days ago, and nothing yet. Update, they came through as promised.
So Great Casino, had fun, and made some money. I tried the free spins. I did that and continued spinning. Now, this is where the trouble starts.
I wanted to withdraw it and pay it to my credit card. I got a message that because my initial deposits were made through my bank, I would have to deposit from my credit card to be able to have my winnings deposited back to my CC.
Then tried to withdraw it. So, I got on live chat and explaiNed to the CS rep what was happening. He checked it out and said there was a problem they were having so I could not use that method.
He suggested I try Echeck so I tried that and even though I filled all the fields correctly on the application, it still indicated there were mistakes and would not let me proceed.
Not a good place to gamble! I played on Grand Mondial for the Mega Moohla. One review got me interested to check on the free spins as stated on the article.
I kept on playing til I lost all my coins. This is without a doubt the worst casino I have ever played at and believe me there are many.
It is totally slanted towards the casino. I will never play this casino again. I am so thoroughly disgusted!
If you agree to these terms, please click here. Chin on July 24, Williams on May 28, Reply hello, after winning over David on May 18, Peter on May 3, Reply Hi everyone, This company appears legit.
Annette Hamilton on May 1,